Non-Refundable: All package purchases are non-refundable. This includes, but is not limited to, cases where treatments remain unused due to medical reasons, schedule changes, or personal decisions.

Expiration: The treatments within the package must be redeemed within one year from the date of purchase. After this period, any unused treatments will be forfeited.

Appointment Scheduling: All treatments included in the package are subject to availability. We recommend scheduling your appointments in advance to secure your preferred time slots.

Modification or Extension: The package terms, including the treatments, duration, and expiration date, cannot be modified or extended beyond the stipulated validity period.

treatments Offered: The specific treatments included in the package are as outlined at the time of purchase. Any changes to the treatments are subject to the discretion of our salon management.

Lost or Stolen Packages: We are not responsible for lost or stolen package vouchers. It is your responsibility to keep the package voucher secure.

Rescheduling and Cancellation: Our standard rescheduling and cancellation policies apply to all package appointments. Please refer to our regular appointment policies for more information.

By purchasing a package, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you have any questions or require further clarification, please feel free to contact us.

Normal Reactions: Some treatments, such as massages, facials, or skin treatments, may result in temporary reactions that are considered normal. These reactions can include slight redness, temporary skin sensitivity, or minor breakouts etc.

Allergic Reactions: Allergic reactions to our products or procedures are extremely rare due to our commitment to using high-quality and tested products. However, if you have known allergies or sensitivities, please inform our staff before undergoing any treatment.

Consultation: We encourage you to consult with our experienced professionals before undergoing any treatment. Our experts are available to answer your questions, discuss your concerns, and recommend suitable treatments based on your individual needs.

Informed Consent: By undergoing a treatment, you acknowledge that you have been informed about the potential reactions associated with the treatment and that you consent to these potential reactions as part of the treatment process.

Patch Tests: For certain treatments, we may recommend a patch test in advance to assess your skin's reaction. If a patch test is recommended and declined, we cannot be held responsible for any reactions that may occur during or after the treatment.

Follow-up Care: If you experience any unexpected reactions following a treatment, please contact us immediately. Our professionals can provide guidance on aftercare and steps to alleviate any discomfort or concerns.

Refund Policy: As reactions like slight redness are considered normal and are fully disclosed, they do not qualify for a refund. If you believe your reaction is beyond what is normally expected, please contact us within 24 hours, and we will assess the situation on a case-by-case basis.

Long-Term Results: The effects of certain treatments may take time to fully manifest. We recommend following any post-treatment care instructions provided to achieve the best possible long-term results.

We are dedicated to providing you with a safe and satisfying experience. If you have any questions about the reactions you may experience or require further clarification on our terms, please feel free to reach out to our staff.

Cancellation Deadline: To be eligible for a refund or rescheduled appointment, cancellations must be made at least 12 hours before the scheduled treatment time.

Cancellations Within 12 Hours: Cancellations made within 12 hours of the scheduled treatment time may result in the forfeiture of the treatment and associated charges.

No-Shows: Failure to show up for a scheduled appointment without prior notice will be treated as a no-show, resulting in the forfeiture of the treatment and associated charges.

Rescheduling: If you wish to reschedule your appointment, we kindly request that you do so at least 12 hours before the scheduled treatment time.

Late Arrivals: If you arrive late for your appointment, the treatment duration may be adjusted to ensure we maintain our schedule for other clients.

Refund Process: Refunds for eligible cancellations will be processed within 3-4 days and will be issued to the original payment method.

Contact Us: To cancel or reschedule an appointment, please contact us at 020 8616 7977 or hello@casabellalondon.co.uk.

We value your understanding and cooperation with our cancellation policy, as it allows us to better serve all of our clients and manage our schedule efficiently.